At Chatusde, we know that waiting for a package that completes your wardrobe should be exciting — not stressful. That’s why we work hard to ship your order promptly and transparently. This Shipping Policy applies to all purchases made through our website.

Processing Time

• All orders are processed within 1–3 business days (Monday through Friday, excluding major US holidays).

• Orders placed after 2:00 PM Central Time will begin processing the next business day.

• During new collection launches, holiday sales, or promotional events, processing may take 3–5 business days. We will notify you if delays occur.

Once your order has been processed, you will receive a shipping confirmation email with a tracking number.

Domestic Shipping (United States)

We ship to all 50 US states and US territories.

Delivery times are estimates and begin after the order has been processed. Weekends and holidays are not counted as business days.

Free Standard Shipping is automatically applied to all domestic orders totaling $50 or more (after discounts, before taxes).

International Shipping

We currently ship to select countries. If your country is not listed at checkout, please contact us at chatusde@outlook.com — we may be able to arrange a custom shipment.

International delivery times are estimates and may be delayed by customs clearance, local postal services, or weather. Chatusde is not responsible for such delays.

Customs, Duties & Taxes (International Orders)

• The customer is responsible for all import duties, taxes, and customs fees imposed by the destination country. These are not included in the price or shipping cost displayed at checkout.

• Customs policies vary widely by country. Please contact your local customs office for an estimate of these fees before placing an order.

• Chatusde is not responsible for delays caused by customs inspections or for packages held or returned due to unpaid duties.

If you refuse to pay customs fees and the package is returned to us, we will refund the product price minus the original shipping cost and any return shipping fees incurred.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and link. You can also track your order by logging into your Chatusde account (if you created one) and visiting Order History.

Please note: Tracking information may take 24–48 hours to update after you receive the confirmation email.

Lost, Stolen, or Delayed Packages

• Lost in transit: If your package has not moved in tracking for more than 10 business days (domestic) or 20 business days (international), please email us at chatusde@outlook.com. We will open an investigation with the carrier. Refunds or replacements will be issued only after the carrier confirms the package is lost.

• Stolen packages: Chatusde is not responsible for packages stolen after delivery confirmation. We recommend shipping to a secure location (e.g., your workplace, a local pickup point, or a locker service).

• Delivered but not received: Double‑check with neighbors, building managers, or your local post office. If still missing, contact us within 7 days of the “delivered” status.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you realize you made a mistake:

• Within 2 hours of placing the order – Email us immediately at chatusde@outlook.com with your order number and the correct address. We will do our best to update it before processing.

• After 2 hours – Your order may already be in processing. If the package is returned to us by the carrier due to an incorrect address, we will contact you to arrange re‑shipment. Additional shipping fees will apply.

Split Shipments

If you order multiple items, they may be shipped in separate packages (e.g., if an item is on backorder or ships from a different warehouse). You will receive a separate shipping confirmation and tracking number for each package. No additional shipping fees will be charged.

Returns & Exchanges

For information on how to return or exchange an item, please see our Return Policy. Return shipping costs are generally the customer’s responsibility unless the item is defective or incorrect.

Contact Us

If you have any questions about shipping, need help tracking your package, or would like to request a shipping method not listed above, our team is here to help.

Chatusde
Email: chatusde@outlook.com
Phone: +44 (0) 409-779-1043
Address: 3702 Lynn Ogden Lane, Beaumont, Texas (TX), USA

Monday – Friday, 9:00 AM – 5:00 PM (Central Time)

Every Chatusde package is sent with care, because we know it carries more than just clothing — it carries the promise of a day lived beautifully.

Thank you for choosing Chatusde.