Return Policy

At Chatusde, we want you to love every piece you bring into your wardrobe. If something isn't quite right, we're here to make it easy — because finding clothes that fit your life should be a joy, not a hassle.

30-Day Return Policy

You may return most items within 30 days of the delivery date for a full refund or exchange.

Conditions for Return

To be eligible for a return, items must be:

  • Unworn and unwashed

  • Free of any stains, odors, or damage (including perfume, deodorant, or makeup marks)

  • With all original tags attached

  • In original packaging (if applicable)

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Undergarments, lingerie, and swimwear (for hygiene reasons)

  • Gift cards

  • Items marked as "Final Sale" or "Clearance"

  • Personalized or custom-made pieces (if offered)

How to Initiate a Return

Step 1: Email us at chatusde@outlook.com with:

  • Your order number

  • The item(s) you wish to return

  • Reason for return (optional, but helps us improve)

Step 2: You will receive a return authorization and shipping instructions within 2 business days.

Step 3: Pack the item(s) securely in the original packaging (or any sturdy box). Affix the return label (if provided) and ship the package.

Step 4: Once we receive and inspect your return, we will process your refund or exchange within 5–7 business days.

Refunds

  • Refunds will be issued to your original payment method.

  • Shipping charges are non-refundable (unless the return is due to our error or a defective product).

  • You will receive a confirmation email once your refund has been processed.

  • Depending on your bank or credit card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

Exchanges

Need a different size or color? The fastest way to get what you want is to:

  1. Return the original item(s) following the steps above.

  2. Place a new order for the desired item(s) at chatusde.com.

This ensures your new piece is reserved for you while we process the return.

If you have a specific exchange request, email us at chatusde@outlook.com and we will do our best to help.

Damaged, Defective, or Wrong Items

We take quality seriously. If you receive:

  • A damaged or defective item

  • The wrong item (size, color, or product)

  • An incomplete order

Please contact us within 7 days of delivery at chatusde@outlook.com with:

  • Your order number

  • Photos of the issue (for damaged/wrong items)

  • A brief description

We will arrange a free return and send you a replacement or issue a full refund, including original shipping costs.

International Returns (Outside the USA)

For orders shipped outside the United States:

  • Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

  • We recommend using a trackable shipping method and keeping your receipt — Chatusde is not responsible for lost international return packages.

  • Customs duties and taxes paid at the time of original purchase are generally non-refundable. Please check with your local customs office.

Contact Us

If you have any questions about returns or exchanges, our customer care team is here to help.

Chatusde
Email: chatusde@outlook.com
Phone: +44 (0) 409-779-1043
Address: 3702 Lynn Ogden Lane, Beaumont, Texas (TX), USA

Monday – Friday, 9:00 AM – 5:00 PM (Central Time)

We want you to feel confident and beautiful in everything you wear from Chatusde. If something doesn't work for you, we'll make it right — simply and kindly.

Thank you for being part of our community.